Account Deletion Request

At Magpiely, we respect your privacy and are committed to giving you full control over your personal information. If you no longer wish to maintain an account with us, you may request its deletion at any time.

This page explains the process, what data is deleted, what may be retained, and how we ensure your request is handled securely and respectfully.

How to Request Deletion

You can request to delete your Magpiely account by either of the following:

Submitting a request through our Contact Us page, or
Emailing us at support@magpiely.com with the subject line: Account Deletion Request

Please include:

The email address or phone number associated with your Magpiely account
A clear statement confirming that you wish to permanently delete your account and associated data

Identity Verification

To protect your privacy and prevent unauthorized access, we may request additional verification. This may include:

Confirming your identity via your registered email or phone number
Matching details with your order history or account profile

We do not process deletion requests from third parties unless officially authorized.

What Will Be Deleted

After successful verification, the following data will be permanently deleted:

Your account profile and login credentials
Saved items (wishlist, cart history, etc.)
Support and communication records
Any personal data not required by law or for legitimate business needs

What May Be Retained

We may retain certain data if legally required, including but not limited to:

Transaction and order records
Tax-related billing details
Records related to chargebacks, disputes, or refunds

This data is securely stored and will not be used for marketing or advertising purposes.

Processing Timeline

We aim to acknowledge your request within 2 business days
Account deletion will be completed within 7 business days of verification
You will receive confirmation once your account has been permanently deleted

Important Notes

Account deletion is irreversible
All loyalty points, saved preferences, and order history will be lost
If you have any open orders or pending refunds, we recommend waiting until those are resolved

Need Help?

If you have any questions about this process or how we handle your data, please contact our support team at support@magpiely.com. We're here to assist you.